Enablers in Crisis Information Management: A Literature Review

Social media often plays a central role in crisis informatics as it is an important source for assessing, understanding, and locating crises quickly and accurately. In addition, social media enables actors to react more effectively and efficiently when managing crises. However, enablers of crisis information management have not been carved out explicitly in a systematic view. Therefore, we perform a literature review to synthesize the existing literature on crisis information management with a focus on technical enablers and their classification into the crisis-management phases. As our results show, searching for crisis informatics mostly results in social media-related publications. We found that Twitter is one of the most important technical enablers but that research on other social media platforms is underrepresented. Also, most publications center on the post-crisis phases of crisis management, leaving out the pre-crisis phases.